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More flexibility. More service.
News from the LFS.academy.
Whether customers attend training courses in person at the
LFS.academy in Boppard-Buchholz, or participate in the
e-learning program, in both cases they benefit from this in-
novative training concept. Training content ranging from LFS
entry level courses through expert level to technical system or
customer-specific LFS courses, can be tailored to meet specif-
ic customer requirements. The modular design of the training
concept ensures maximum flexibility. And Michael Münch and
his team support customers in this process.
LSC 4.0: Digitization and connectivity in practice
Theory and practice in the optimum combination: This is the
basic concept of the LFS.academy. Accordingly, every train-
ing course includes practical training content in the Logistics
Solutions Center (LSC). In order to fulfill the current require-
ments of future-proof logistics, E+P is currently modernizing
the LSC in Boppard-Buchholz. In addition to a 1:1 mapping
of all processes in the warehouse, new technologies are to be
made available for field testing. These include, in addition to
the Lydia® pick-by-voice solution, diverse assistance systems
such as Smart Watch and Smart Glasses. Furthermore, smart
devices such as smartphones and tablets are available for pick-
ing. Robotic and state-of-the-art bin solutions are installed in
the new LSC. Customers therefore are given the opportunity
of testing for themselves which technologies are best suited for
their individual requirements. That’s Logistics 4.0. In Dubai
the modernized LSC 4.0 was opened this year.
A concentration of customer support expertise
Another innovation is the centralized concentration of differ-
ent areas of expertise in the Customer Support department
which now includes LFS.academy and LSC 4.0, Hotline Sup-
port and the Partner Support Team. “Through this measure
we have optimized our internal structure and we are now in
a position to manage our service provision for our customers
and partners centrally from one location. This has increased
our efficiency through much shorter coordination paths which
in turn will improve the support we provide to individual cus-
tomers,” says Michael Münch.
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